May 13, 2006

This morning’s high tech experience

Filed under: Software Blog — marcstober @ 6:01 am

Had to change the address on my Gap Card account (which I think might be some financial services part of GE, who in a reassuringly scary way seems the be the underlying creditor behind everything…but I digress).

Anyhow, the whole conversation involved talking to a computer. Surprisingly, it was more accurate at recognizing my address than some human reps I’ve gotten (and only got confused once by the toddler in the background).

But it would have been a lot faster if I could have just typed it on their web site–where I went first but didn’t find a change of address form.