Comments on: Human factors at the grocery store http://www.marcstober.com/blog/2006/08/31/human-factors-at-the-grocery-store/ Information, Design & Society // Marc Stober's blog Wed, 08 Oct 2008 11:08:24 +0000 http://wordpress.org/?v=2.1.3 By: steve garfield http://www.marcstober.com/blog/2006/08/31/human-factors-at-the-grocery-store/#comment-33 steve garfield Fri, 01 Sep 2006 03:24:21 +0000 http://www.marcstober.com/blog/2006/08/31/human-factors-at-the-grocery-store/#comment-33 I have two pet peeves about the Roche Bros. 1. You swipe your card and choose either credit or debit. Then the cashier asks you, "Credit or Debit?" Umm... I just answered that. 2. The display asks you to approve your purchase amount by pressing 'YES' or 'NO' Unfortunately the buttons on the keypad are "NO' and 'YES' Can't they reprogram the display to match the physical location of the buttons? I have two pet peeves about the Roche Bros.

1. You swipe your card and choose either credit or debit. Then the cashier asks you, “Credit or Debit?”

Umm… I just answered that.

2. The display asks you to approve your purchase amount by pressing ‘YES’ or ‘NO’

Unfortunately the buttons on the keypad are “NO’ and ‘YES’

Can’t they reprogram the display to match the physical location of the buttons?

]]> By: Kristine http://www.marcstober.com/blog/2006/08/31/human-factors-at-the-grocery-store/#comment-34 Kristine Fri, 01 Sep 2006 14:57:11 +0000 http://www.marcstober.com/blog/2006/08/31/human-factors-at-the-grocery-store/#comment-34 The Shaw's I go to doesn't have any notes taped anywhere, so instead the surly teenage cashiers treat the customers like morons for pressing the incorrect, yet intuitive button. Drives me bonkers..especially because if you press YES it cancels the entire transaction. The Stop & Shop one is annoying too, but it doesn't cancel the transaction if you press the wrong YES, does it? The Shaw’s I go to doesn’t have any notes taped anywhere, so instead the surly teenage cashiers treat the customers like morons for pressing the incorrect, yet intuitive button. Drives me bonkers..especially because if you press YES it cancels the entire transaction. The Stop & Shop one is annoying too, but it doesn’t cancel the transaction if you press the wrong YES, does it?

]]>